1. Introduction

Iget Vapes Wholesale Australia (“we”, “us”, “our”) is committed to protecting the privacy and personal information of our wholesale clients and website visitors. This Privacy Policy details how we collect, hold, use, and disclose your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website, applying for a wholesale account, or otherwise interacting with us, you consent to the collection,use, and disclosure of your personal information as described in this policy.

2. Information We Collect

We collect personal information necessary for the operation of our business and to provide products and services to you. The types of information we may collect include:

• Wholesale Account Information:

  • Company/Business Name & ABN

  • Contact Person’s Full Name

  • Business Address

  • Billing & Shipping Address(es)

  • Contact Phone Number(s)

  • Email Address(es)

  • Trading History with us

  • Any other information provided in your wholesale application (potentially including credit reference details).

• Transaction Information:

  • Details of orders you place

  • Payment information (though we do not store full credit card numbers directly, we use secure third-party payment processors)

  • Communications regarding your orders

• Website Usage Data:

  • IP Address

  • Browser Type & Version

  • Device Type & Operating System

  • Pages visited & actions taken on our website (collected via cookies and analytics)

  • Date and time of visits

• Other Information:

  • Correspondence (emails, letters, phone call notes)

  • Information provided in surveys, promotions, or other marketing interactions.

3. How We Collect Personal Information

We collect personal information in various ways, including:

• Direct Collection:

  • When you complete a wholesale application form (online or paper)

  • When you place an order on our website or over the phone

  • When you register for our newsletter or marketing communications

  • When you communicate with us via email, phone, or in person.

• Automatic Collection:

  • Through the use of cookies and other tracking technologies on our website (see our separate Cookie Policy for more details).

• Indirect Collection:

  • In limited circumstances, we may collect information from third parties (e.g., credit reporting agencies,business partners, public records). We will only do so if it is unreasonable or impracticable to collect the information directly from you.

4. Purpose of Collection, Use, and Disclosure

We collect, hold, use, and disclose personal information for purposes including:

• To provide and manage our services:

  • Processing wholesale account applications and managing your account

  • Fulfilling and tracking wholesale orders

  • Communicating regarding account matters, orders, and products

  • Managing accounts and processing payments

• To improve our business:

  • Analyzing website usage to improve user experience

  • Improving our product range and customer service

  • Conducting market research

• For marketing purposes:

  • Sending you information about products, promotions, and industry updates (with your consent, and you can opt-out at any time)

  • Administering loyalty programs and promotions

• To verify age and identity: (Critical in the vape industry)

  • Conducting age verification checks to ensure compliance with legal requirements for the sale of vaping products.

• To comply with legal obligations:

  • Meeting regulatory requirements

  • Responding to legal requests or providing information required by law or regulatory authorities.

We will only collect, use, or disclose personal information for the primary purpose for which it was collected, or for a related secondary purpose that you would reasonably expect. If we require your information for any other purpose, we will seek your prior consent, unless otherwise required by law.

5. Disclosure of Personal Information

We may disclose your personal information to third parties including:

• Third-Party Service Providers: (Crucial for e-commerce and logistics)

  • Delivery and logistics partners (for order shipping)

  • Payment processors (for secure transactions)

  • IT and web hosting providers (for website maintenance)

  • Marketing platforms (for managing communications)

  • External advisors (accountants, lawyers)

• Related Entities: To our parent company or subsidiaries for shared business operations.

• Legal & Regulatory Authorities: When required by law or to protect the rights, property, or safety of ourselves,our customers, or third parties.

• Business Transfers: In the event of a merger, acquisition, or sale of assets.

We take reasonable steps to ensure that third parties to whom we disclose personal information adhere to privacy standards and only use the information for the specific purposes intended. [Note: If you plan to disclose information overseas, you must explicitly state the countries and details of how you ensure data protection.] We typically do not disclose personal information overseas. However, some of our third-party service providers (e.g., certain software or analytics tools) may store or process data on servers located outside of Australia.

6. Data Security

We take reasonable technical and organizational security measures to protect your personal information from unauthorized access, loss, misuse, disclosure, or modification. These measures include:

• Secure Servers & Encryption: Our website uses standard security protocols (like SSL encryption) to protect data transmitted online.

• Access Controls: Restricted internal access to personal information based on business need.

• Staff Training: Educating staff on privacy practices and obligations.

• Regular Security Audits: Reviewing our systems and practices periodically.

• Physical Security: Securing any physical records containing personal information.

While we take reasonable steps, no online system is completely secure. You acknowledge this inherent risk by using our website and services.

7. Data Retention

We hold personal information for as long as necessary to fulfill the purposes for which it was collected, to manage your account, to comply with legal obligations (including accounting and tax records), or to protect our legitimate interests.

8. Your Rights & Choices

You have rights regarding your personal information, including:

• Access: You can request access to the personal information we hold about you. A small administrative fee may apply in some circumstances.

• Correction: You can request that we correct any inaccurate, incomplete, or outdated personal information.

• Opt-out: You can opt-out of receiving marketing communications from us by clicking the unsubscribe link in emails or by contacting us directly.

• Deletion: In certain circumstances (e.g., if we are no longer required to hold the information), you can request that we delete your personal information.

Requests can be made using the contact information below. We will respond to your request within a reasonable timeframe (typically 30 days).

9. Third-Party Links

Our website may contain links to third-party websites. This Privacy Policy does not apply to those sites, and we recommend reviewing their privacy policies directly. We are not responsible for the privacy practices or content of third-party websites.

10. Age Restriction

Our website and services are intended for use by persons aged 18 and over, and our products are only sold to wholesale clients who also comply with relevant age restrictions for resale. We do not knowingly collect personal information from individuals under the age of 18. If we become aware of this, we will take steps to delete the information.Wholesale clients must also confirm their commitment to compliant age-restricted sales practices.

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be published on our website, and we recommend checking this page regularly for updates. Continuing to use our services after any changes indicates your acceptance of the updated policy.

12. Complaints

If you have any concerns or complaints about how we manage your personal information, please contact us using the details below. We will investigate your complaint and respond in writing within a reasonable timeframe (typically 30 days).

If you are not satisfied with our response, you can make a complaint to the Office of the Australian Information Commissioner (OAIC). Contact details for the OAIC can be found on their website at www.oaic.gov.au.

13. Contact Information

If you have any questions, requests, or concerns regarding this Privacy Policy or your personal information, please contact our Privacy Officer:

Company Name: Iget Vapes Wholesale Australia

Email Address: info@igetwholesaleaustralia.com