This Return and Refund Policy (“Policy”) applies to all purchases made from Iget Vapes Wholesale Australia (“we”,“us”, “our”) by wholesale clients (“Customer”). This Policy is designed to comply with Australian Consumer Law (ACL) as applicable to business-to-business transactions and to provide clear guidelines on managing returns and refunds for wholesale goods. By purchasing from us, the Customer agrees to this Policy.
As a wholesale supplier, we do not accept returns of non-defective, correctly supplied goods due to a simple change of mind. We encourage wholesale clients to place orders carefully.
Exceptions may be considered in limited circumstances at our sole discretion, and any such return will be subject to a [Insert Percentage, e.g., 20%] restocking fee, plus all return shipping costs, provided the goods are in their original,unopened, resaleable condition. Any exceptions must be requested within [Insert timeframe, e.g., 7 days] of delivery.
If the Customer receives goods that are materially different from what was ordered (incorrect products, flavors, or quantities), the Customer must notify us within [Insert Timeframe, e.g., 48 hours] of receiving the delivery.
We will arrange for the correct goods to be shipped and will provide instructions/labels for the return of the incorrect items at our expense. The returned incorrect items must be in their original, unopened condition.
This is the most critical section for wholesale trade.
The Customer is obligated to inspect the consignment immediately upon delivery for any visible damage to outer packaging. If significant damage is observed, the Customer should note this with the courier and take photographic evidence. For internal damage, the Customer must notify us within [Insert Timeframe, e.g., 48 hours] and provide photographic proof of both the product and the internal packaging.
We understand that in complex devices like vaping products, latent manufacturing faults can occur. We distinguish between “Major Failures” (preventing the item from functioning, or very difficult to repair, or dangerous) and “Minor Failures” (isolated, single unit issues like a dead battery).
The ACL guarantees apply differently. We handle faults in a systematic, wholesale-oriented way:
Reporting a Fault: The Customer must report the potential fault via our designated return process (e.g., emailing details and photos to [Insert Contact Email]) or by requesting an RMA (Return Merchandise Authorization).Reports must include the batch number/serial number (if applicable) for the faulty units.
Assessment: We may request that a sample of the faulty batch be returned to us for professional assessment, or we may process small numbers of minor faults based on clear photographic and descriptive evidence.
Remedy:
Major Failures (Batch Issues): If a significant percentage of a batch is confirmed to have a major failure,the Customer may be offered a replacement, store credit, or a refund for the affected units, including return shipping for the affected goods.
Minor Failures (Isolated Units): For isolated units that exhibit a minor failure after sale to an end-user,we will typically provide a Replacement Unit or Store Credit to the Customer to allow them to honor the end-user’s warranty. For administrative efficiency in wholesale, we rarely issue cash refunds for isolated minor failures, unless replacements are unavailable. The Customer is responsible for managing the initial warranty process with their end-user, and we will support the Customer with replacements for confirmed faults.
For all approved returns (incorrect supply, confirmed major faults, or discretionary returns), the Customer must:
Obtain an RMA Number: No returns will be processed without a valid RMA number. Contact us to begin the process.
Pack Securely: The goods must be securely packed to prevent transit damage. Use the original packaging where possible. We are not liable for goods damaged in transit during a return.
Address Clearly: Clearly mark the package with the RMA number and return address provided with the authorization.
Trackable Service: All returns must use a trackable shipping service.
Unless specified otherwise (e.g., for incorrectly supplied goods or confirmed major faults), the Customer is responsible for return shipping costs.
Upon receiving and inspecting the returned goods (or assessing the proof provided), we will process any approved refund or store credit.
Store Credits: Credits will be applied to the Customer’s wholesale account and are valid for 12 months. This is the standard remedy for minor faults in a wholesale context.
Refunds: If a refund is required (typically only for incorrectly supplied items or confirmed major faults when replacements are not available), it will be processed using the original payment method where possible. Refunds may take 7-14 business days to appear.
Our liability is strictly limited to the ACL guarantees that cannot be excluded in a business-to-business transaction (the guarantees that products will be reasonably durable, match the description, and be fit for purpose). All other warranties,express or implied, are excluded to the extent permitted by law. We are not liable for any consequential loss, profit loss,or business interruption.
We reserve the right to update or modify this Return and Refund Policy at any time. Changes will be effective immediately upon publication on our wholesale portal. It is the Customer’s responsibility to check the Policy before placing an order.
For all inquiries regarding this Policy or to begin a return process, please contact us:
Company Name: Iget Vapes Wholesale Australia
[Returns Email: e.g. info@igetwholesaleaustralia.com
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